Returns
Thank you for shopping at The Alternative Option ™. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.
Returns
Eligibility for Returns
We accept returns on products that meet all of the following criteria:
- The item must be unused, undamaged, and unopened in its original packaging.
- The item must be returned within 7 days from the date of delivery.
- The item must be accompanied by the original receipt or proof of purchase.
Return Process
To initiate a return, please follow these steps:
- Get in touch with us to request a return at info@thealtoption.com
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- We will provide you with further instructions on how to proceed with the return.
Return Shipping
The cost of return shipping is the responsibility of the customer, unless the return is due to an incorrect item sent by us. We recommend using a trackable shipping method and retaining the shipping receipt for your records.
Inspection and Refunds
Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria mentioned above. If the item is approved for a refund, we will initiate the refund process.
Refunds may be issued in the following manner:
- For returns within 7 days from the date of delivery, the refund will be issued to the original payment method used for the purchase.
- For returns after 7 days, but within 10 days from the date of delivery, or if the original payment method is not available, refunds may be issued in the form of a credit note.
- For returns beyond 10 days from the date of delivery, no refunds or credit note will be issued.
Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or credit card provider.
Exchanges
Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with us within 3 days of receiving your order. We will assist you in resolving the issue by providing a replacement.
Contact Us
If you have any questions about our return policy or need further assistance, please contact us:
Email: info@thealtoption.com
Snail mail: 6 Cumberland St. Brantford, ON N3S 7M5
Phone at (647) 559-8950.
We're here to help!